CustomerCount is the only on line customer feedback management system designed for the timeshare industry. We are privileged to be the feedback solution of choice for more than 100 timeshare industry resorts and organizations globally and provide the platform for the RCI Comment Card system.
As a global solution provider, each CustomerCount feedback solution can present information to your customers in any of more than 40 languages. And with over 40% of our current clients’ customers responding to surveys on a mobile device, our device recognition protocols ensure surveys and related information are appropriately displayed based upon the device your guest is using.
While our combined solutions enable you to capture feedback from every touch point in a customer’s journey with your resort, we believe VRI managed resorts may benefit most from one or more of the following solutions.
CustomerCount email deployed survey solution: With this solution, resort guests are sent an email inviting them to complete an accompanying survey about their stay experience. A feature-rich, cloud based solution, it requires no software installation. Capable of being fully branded and customized to your resort and VRI, its flexibility in segmenting your customer data and responses is perhaps its strongest feature.
LegacyGold: This solution was designed specifically for Legacy resorts – those with 100 or fewer units. It enables resort owners and guests to provide feedback about their stays through a resort branded landing page, available at a resort custom URL or by scanning a Quick Response (QR) code. As with our email deployed survey solution, reporting about survey response data is available 24/7 through a secure online reporting portal.
LegacyGold is a subscription available for $2,000 per year per resort. This service is available to VRI managed resorts at a 10% discount, or $1,800 per year per resort.
See our demonstration at www.legacygolddemo.com.
On Site Service Request: Enabling you to resolve guest issues that can affect your comment card scores while the guest is still on property was the premise upon which this solution was designed. It provides your guests a convenient, online way to communicate service requests directly to resort personnel – 24/7. By scanning a QR code or visiting a resort branded URL, your guests may select a service item or items for which they need assistance. An email alert to designated resort personnel is immediately transmitted so you can respond quickly, showcasing your commitment to providing a quality guest experience.
On Site Service Request is a subscription available for $2,500 per year per resort. This service is available to VRI managed resorts at a 10% discount, or $2,250 per year per resort.
See our demonstration at www.ccprdemo.com.